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Frequently Asked Questions

These are the most freqenty asked questions by customers.
Please review these FAQs and if your question is still unanswered, please Contact Us.

  • MyDipKit Product FAQs

  • Troubleshooting FAQs

    • The film melted as soon as I laid it in the water (before spraying activator).

      You missed one of several steps. You need to have a properly taped border. Also, water may have gotten on the top of the film after laying it in the water, or there was activator left in the container from a previous dip. After each dip, you need to change the water AND wipe out the inside of the container.

    • After spraying the activator some parts of the film melt and some do not.

      It is important that when you spray the activator over the film that you spray in a smooth motion, covering the film evenly with activator. Spray straight down or at a slight angle with the can.

    • After spraying the film spread out too much / melted.

      Did you leave only (about) a one inch space between your taped film and the border of your container on all four sides? If you don’t contain the film it spreads out quickly and ruins the pattern. Also, you may have used too much activator or waited too long to dip.

    • The print looked great then smeared off.

      There could be several reasons for this, all of which are caused by not following the directions. Most commonly the cause is too much activator, or you sprayed the activator unevenly, or you let the activator sit on the film for too long. You’ll also have this problem if you don’t tape a border around your film and provide the right amount of space between your bordered film and the edges of the container.

    • After spraying the activator on the film MANY air bubbles appeared on the film as it laid in the water.

      You may have laid the film on the water flat instead of “in a sling” as described in the directions. Rarely, after laying the film in correctly; you will see an air bubble appear and most of the time you can dip around that area.

    • The print looked great on the item after I dipped but had air bubbles.

      Not enough activator was used or you didn’t give enough time for the activator to work. You dip when the film is liquefied but don't wait so long that the pattern melts. As long as you don’t go overboard with the activator, this is usually around the 15 - 20 second mark. The directions say 20 seconds after the activator has been sprayed, yet I see people complaining even though they dipped immediately, or waited almost a minute to dip.

    • After printing I had little holes.

      The part was processed too flat into the film and trapped air.

    • After printing I had voids.

      The water or oil reached the area to be printed before the film. The film will not adhere to a wet or damp surface. After painting your item do not touch it with your bare hands as the oils from your skin can interfere with the printing process. You will also see voids if you try to dip both sides of an item at once. For example, a shotgun stock should be prepared, painted, and primed, and then have half of the item taped off with masking tape or painters tape. Dip the painted side. Rinse and repeat with the other side.

    • The part printed great then started to eat into the base coat.

      You let the part stand out too long before rinsing it off. After printing wait 60 – 90 seconds and place the part under running water. If you just set the part to the side it will continue its adhesion process.

    • How do I know which side of the film to put down in the water?

      Spray a small amount of activator on a rag and rub on the corner of the film. Whichever side you see the image start to come off is the side that will be facing up. Also, you can leave a sliver of film outside of your taped border. Wet your fingers and touch both sides. The side that is sticky is the side that goes down into the water.

    • Can I touch up a small imperfection?

      Yes, spray some activator into a small container. Use a small brush, dip into the activator then rub the brush onto a piece of the film. You can dilute some of the ink from the carrier and dap it onto the area you wish to touch up. After this procedure wait 60 – 90 seconds and rinse the part under running water.

    • I’m having trouble working with the film because it’s wrinkled and curling a LOT.

      The film needs to be kept indoors in a dry area. Humidity from the air can alter the film. When not in use place in back in the container it came in.

  • Store FAQs

    • Do you ship your products? How fast can I get them and how much does shipping cost? Where do you ship from?

      All shipments are sent ground delivery. The kit contains aerosol products that, due to federal law, cannot be shipped via air. Orders are processed and leave our facility within 3 to 5 business days, excluding holidays after payment confirmation. Because of size restrictions of the product, it cannot be delivered to a P.O. Box.

    • Do you ship to countries outside of the USA?

      Orders placed on this website are for shipment within the Continental U.S. and Canada only.

    • Is a signature required upon delivery?

      UPS does normally require a signature at delivery. However, you can leave a signed notice on your door for UPS to leave the package on your doorstep without having someone sign for it. It is at the driver's discretion to leave the package; if they feel it is safe to do so.

    • Do I pay sales tax?

      MyDipKit.com is ONLY required to charge sales tax if we are shipping your product to an address within the state of Texas.

    • Do you accept returns?

      Due to the nature of the kit, we cannot accept returns. As we cannot ensure the products being returned are re-useable.

    • How do I know if an item is in stock?

      If it's on the website then it is in stock. Out of stock items will show "Out of Stock" and not let you purchase the item or add it to your cart.

    • Can I order via phone?

      We prefer that you place your order on our website. If you need assistance, our phone number and email address can be found on our Contact Page.

    • What are mydipkit.com terms of sales?

      You can view our full terms of sale on our Store Policy page.

    • Is it safe to order through your website?

      MyDipKit.com security technologies and practices meet the highest security standards of the U.S. Government, Visa, MasterCard, American Express, and Discover Card. MyDipKit's secure checkout server is equipped with continually updated hardware/software designed to keep your information safe from hackers, using industry standard 128 bit SSL encryption to protect All information sent to/from your computer during the checkout process. Your credit/debit card information is never stored on MyDipKit's secure server. MyDipKit also does not email ANY confidential information to you unless you specifically request it.

    • What is your privacy policy?

      In general, you can visit www.mydipkit.com on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we will need information from you. You can view our full privacy policy on our Privacy Policy page.

    • What if I refuse an order when it's delivered because I changed my mind?

      Please be sure you are certain of your purchase. Once the card has been billed and the order shipped we cannot cancel the purchase.

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