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Frequently Asked Questions

These are the most freqenty asked questions by customers. Please review these FAQs and if your question is still unanswered, please Contact Us.

What can I dip?

Basically any hard surface you can get the base coat to adhere to you can dip.

Is it hard to dip an object?

The process is straight forward; if you can follow instruction you can dip an object.

Are some parts harder to dip than others?

Yes, depending on the configuration of the part some can be more difficult then others.

Do I have to use special water?

No any water from a clean supply is adequate.

Some parts of the film melts and some does not?

It is important that when you spray the activator over the film that you hold the can level. You must have even coverage on the film.

The print looked great then smeared off?

Too much activator.

The print looked great but had air bubbles?

Not enough activator.

After printing I had little holes?

The part was processed too flat into the film and trapped air.

After printing I had voids?

The water reached the area to be printed before the film. The film will not adhere to a wet or damp surface.

The part printed great then started to eat into the base coat?

You let the part stand out too long before rinsing it off. After printing place the part under running water. If you just set the part to the side it will continue its adhesion process.

Can I touch up a small imperfection?

Yes, spray some activator into a small container. Use a small brush, dip into the activator then rub the brush onto a piece of the film. You can dilute some of the ink from the carrier and dab it onto the area you wish to touch up. After this procedure rinse the part under running water.

Do you ship your products? How fast can I get them and how much does shipping cost? Where do you ship from?

All shipments are sent ground delivery. The kit contains aerosol products that, due to federal law, cannot be shipped via air. Orders are processed and leave our facility within 3 to 5 business days, excluding holidays after payment confirmation. Because of size restrictions of the product, it cannot be delivered to a P.O. Box.

Do you ship to countries outside of the USA?

Orders placed on this website are for shipment within the Continental U.S. and Canada only.

Is a signature required upon delivery?

UPS does normally require a signature at delivery. However, you can leave a signed notice on your do for UPS to leave the package on your doorstep without having someone sign for it. It is at the driver’s discretion to leave the package; if they feel it is safe to do so.

Do I pay sales tax?

MyDipKit.com is ONLY required to charge sales tax if we are shipping your product to an address within the state of Texas.

Do you accept returns?

Due to the nature of the kit, we cannot accept returns. As we can not ensure the products being returned are re-useable.

How do I know if an item is in stock?

If it’s on the website then it is in stock.

Can I order via phone?

We prefer that you place your order on our website. If you need assistance, our phone number and email address can be found on our Contact Page.

What are mydipkit.com terms of sales?

You can view our full terms of sale here.

Is it safe to order through your website?

MyDipKit.com security technologies and practices meet the highest security standards of the U.S. Government, Visa, MasterCard, American Express, and Discover Card. MyDipKit’s secure checkout server is equipped with continually updated hardware/software designed to keep your information safe from hackers, using industry standard 128 bit SSL encryption to protect All information sent to/from your computer during the checkout process. Prior to shipping your order, your credit/debit card information is completely erased from MyDipKit’s secure server as well as overwritten. MyDipKit also does not email ANY confidential information to you unless you specifically request it.

What is your privacy policy?

In general, you can visit www.mydipkit.com on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we will need information from you. You can view our full privacy policy here

What if I refuse an order when it’s delivered because I changed my mind?

Please be sure you are certain of your purchase. Once the card has been billed and the order shipped we can not cancel the purchase.

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